Privacy Policy

1. Introduction

OpenServiceClearing ("we," "us," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our process for collecting, utilizing, revealing, and protecting your data when you access our website openserviceclearing.sbs or employ our yacht charter services.

Your access and use of our services indicate your acceptance of the practices detailed in this policy. This policy adheres to relevant privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related privacy regulations in Canada.

2. Data Collection

2.1 Personal Data

We accumulate personal data that you willingly offer to us while you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Enroll in our newsletter
• Complete forms on our webpage
• Take part in surveys or contests

The data we gather may consist of:

• Your name and contact details (such as email, phone number, and postal address)
• Payment details (handled with security by third-party platforms)
• Preferences and requirements regarding your charter
• Contacts to be used in case of emergency
• Specific food preferences or health-related information (if disclosed to us)

2.2 Information Collected Automatically

During your visit to our website, we automatically gather specific data concerning your device and your interaction with our site:

• IP address and location data
• Type and version of web browser
• Details on the webpages you visit and time spent on our site
• Sources from which you were referred to our site
• Information regarding your device (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Our website utilizes cookies and comparable technologies to improve your online experience. They facilitate our ability to:

• Recall your preferences
• Analyze website traffic and performance
• Offer personalized content
• Polish our services

Your cookie settings can be adjusted via your web browser preferences or our cookie consent notification.

3. Usage of Information

The purpose behind our collection of information includes:

• Providing Our Services: To deliver yacht charter services, manage reservations, and communicate with you regarding your bookings
• Support for Our Customers: To address your requests and render assistance
• Processing Payments: To handle financial transactions and oversee billing
• Safeguarding and Security: To safeguard our ventures and avert fraudulent activities
• Promotional Activities: To dispatch promotional content and updates to you (always with your consent)
• Site Enhancement: To scrutinize user behavior and heighten the functionality of our website
• Observance of Legal Mandates: To abide by the law and other regulatory requirements

4. Sharing and Disclosure of Information

We do not vend, exchange, or loan out your personal data to external parties. However, we might share your data under the following situations:

4.1 With Service Providers

We might collaborate with trustworthy third-party providers who facilitate us in areas such as processing payments, website management, email marketing, analytics, and customer support.

4.2 Due to Legal Obligations

We could disclose your details if we must comply with the law or in response to legally required procedures, court commands, crises, or probes into possible illicit activities or fraud.

4.3 During Business Changes

Your information could be part of the assets transferred if there is a corporate merger, acquisition, or assets sale.

5. Protecting Your Data

We employ suitable technical and administrative safety measures to guard your personal information against unapproved entry, alteration, exposure, or destruction, which include encryption, secure servers, controlled access, consistent assessments, and training for our staff.

Despite these measures, keep in mind that no method of data transmission or storage over the internet is entirely secure. We, therefore, cannot guarantee absolute security.

6. Data Retention

We store your personal information no longer than is needed for fulfilling the purposes for which it was collected, or as mandated by law. Retention periods vary:

• Charter bookings: Kept for 7 years (for taxation and legal reasons)
• Marketing engagement: Until you opt out or request deletion
• Analysis of website: Kept for 26 months
• Customer support queries: Held for 3 years post-last interaction

7. Rights of the Data Subject

You possess rights to access, amend, eliminate (based on legal stipulations), transfer, and withdraw from marketing communications, as well as managing cookie usage. To execute these rights, please reach out to us via the contact details below.

8. Third-Party Integrations

8.1 Google Analytics

We use Google Analytics for insights on website utilization. You are free to opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Our site may offer links to social media platforms that adhere to their privacy policies.

8.3 Payment Processing Firms

All payment processing is performed by third-party processors that comply with the PCI DSS standards.

9. Cross-Border Data Flow

Your data may cross national borders and be processed in countries different from Montenegro. We take appropriate measures to safeguard your data in accordance with applicable privacy laws.

10. Privacy of Minors

We do not target individuals below the age of 13, nor do we intentionally accumulate their information. If a minor has provided their data to us, please alert us promptly.

11. Modifications to Our Privacy Policy

Alterations may be made to this Privacy Policy to mirror updates in our practices or legal requirements. We will notify of any changes by posting the new policy, emailing our users, or presenting a notice on our website. Continuing to utilize our services after the revised policy takes effect indicates your acceptance of the modifications.

12. Contact Us

For inquiries about this Privacy Policy or our data handling practices, please reach out to us:

13. Adherence to Google's Ads User Consent Policy

We adhere to the consent policy of Google Ads users. Amendments to your cookie/tracking preferences can be made at any time through our cookie preferences pane.